So let’s build more call centers

 From Billings, Montana:
BillingsGazette.com :: Businesses need new techniques to find workers

When you pull up to the McDonald’s drive-through in Sidney, the person that takes your order is probably sitting at a computer in San Antonio, Texas.
Owner John Francis said he has outsourced the drive-thru to a call center based in San Antonio. When customers drive [...]

Maybe we should be looking at the whole process, not just call centers

MySA.com: Business
 
San Antonio’s Economic Development Department is recommending that the city revise its tax phase-in guidelines to include call centers. It’s also recommending that the council reduce fees companies pay to apply for abatements.
Why? This hasn’t been the best investment in the past.
MySA.com: Business
The city eliminated call-center projects from consideration for an abatement after American [...]