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So let’s build more call centers

Date August 20, 2007

 From Billings, Montana:
BillingsGazette.com :: Businesses need new techniques to find workers

When you pull up to the McDonald’s drive-through in Sidney, the person that takes your order is probably sitting at a computer in San Antonio, Texas.
Owner John Francis said he has outsourced the drive-thru to a call center based in San Antonio. When customers drive [...]